Aiming to deliver efficient services to the public, UITKOTA has come out with “UITKOTA at your service”. This app
provides open channels of communication whereby citizens can lodge any geo-tagged complaints and
upload photos and track the status of their grievances. The real time status of grievance resolution is
notified to the petitioners, who could further give their feedback on it. Once the complaint is submitted
by the citizen, the application automatically routes it to the concerned department/officer and
generates a work order that can be tracked by both the department as well as the complainant, who will
also receive automated notifications. Moreover, the app allows citizens to explore public utilities at
nearby places like police stations, taxi stands, libraries, tourist place, etc.