UITKOTA Smart311

Aiming to deliver efficient services to the public, UITKOTA has come out with “UITKOTA at your service”. This app

provides open channels of communication whereby citizens can lodge any geo-tagged complaints and

upload photos and track the status of their grievances. The real time status of grievance resolution is

notified to the petitioners, who could further give their feedback on it. Once the complaint is submitted

by the citizen, the application automatically routes it to the concerned department/officer and

generates a work order that can be tracked by both the department as well as the complainant, who will

also receive automated notifications. Moreover, the app allows citizens to explore public utilities at

nearby places like police stations, taxi stands, libraries, tourist place, etc.